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    X4Fleet Help Center

    Log In

    Guide to logging in to X4Fleet – password login, two-factor authentication and account management

    The login page is the entry point to X4Fleet. Here you log in with your username and password. Depending on your account configuration, two-factor authentication may be required.

    Logging In with Username and Password

    You log in on a separate X4Fleet login page. If you open X4Fleet without being logged in, you are automatically redirected there. Logging in takes two steps:

    1. Enter your username in the Username field and click Continue. You can only log in with your username, not with your e-mail address.
    2. Enter your password in the Password field and click Sign in.

    With the eye icon in the password field (Show password), you can make the entered password visible.

    You cannot create an account yourself. Ask your administrator to invite you.

    Language, Help and Cookies

    At the bottom of the login page, you select the language of the login page: DE, EN, FR, IT or ES. After logging in, X4Fleet uses the language stored in your user profile.

    The Need help? link at the top right opens the Xplanis support portal in a new tab.

    At the bottom of the login page, you also find the links Privacy (Xplanis privacy notice) and Cookies. The cookie notice shows which cookies and locally stored data the X4Fleet platform uses, what they are for and how long they are kept.

    Stay Logged In

    The Keep me signed in option appears below the password field after you click Continue and is enabled by default. If you do not want to stay logged in, disable the option before clicking Sign in. When this option is enabled, you remain logged in across multiple browser sessions and do not have to enter your credentials again on every visit.

    Error Messages During Login

    If the entered credentials are invalid, an error message appears directly on the login page. Check your username and password and try again.

    Account Locked

    After six consecutive failed login attempts, your account is locked for five minutes. A corresponding notice appears on the login page. Once the five minutes have passed, the lock is lifted automatically and you can log in again. An administrator can lift the lock earlier with Unlock login (see Users).

    Two-Factor Authentication (2FA)

    If two-factor authentication is enabled for your account, you are redirected to a separate page after entering your password, where you must enter a confirmation code. With the E-mail method, you receive the code by e-mail; with the Authenticator app method, you obtain the code from your app.

    For more information, see Two-Factor Authentication (2FA).

    Forgot Password

    If you have forgotten your password, click Forgot password below the login form. You are redirected to a form where you can enter your username and e-mail address to receive a reset link.

    For more information, see Forgot Password.

    Redirect After Login

    After a successful login, you are automatically redirected to the home page. If you accessed a specific page directly via a link, you are redirected there after logging in.

    Simultaneous Login in Multiple Tabs

    If you log in in one browser tab, all other open X4Fleet tabs in the same browser automatically use the same login credentials.