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    X4Fleet Help Center

    Support & FAQ

    Frequently asked questions and support contact for X4Fleet

    Here you will find answers to the most frequently asked questions about X4Fleet as well as contact options for our support team.

    Contact Support

    Do you have an urgent request, a bug that is hindering your work, or a suggestion for improvement?

    • Support Hotline: +41 31 359 24 77
      (Availability and rates according to SLA)

    or via

    My Tickets

    Have you already created a request or a suggestion? You can find an overview of your open tickets in our Ticket Portal. If you are logging into the ticket portal for the first time, use "Forgot Password" to set a new password.

    Frequently Asked Questions (FAQ)

    Introduction & Operation

    How can I test X4Fleet?

    X4Fleet is a comprehensive transport management system (TMS) that covers many areas and processes. Please contact our sales team for a demonstration and a test account (sales@xplanis.com).


    How do I get support with setup or operation?

    We support you in the introduction of X4Fleet with experienced sales and project staff. Please contact your contact person or our sales team with your needs.


    Is there training for dispatch and driver staff?

    Our experienced sales and project staff are available for specific training and onboarding of your users. In the implementation project, we define your training needs with you and conduct it both online and on-site. Please contact your contact person or the sales team.

    We continually provide new online resources that enable you, your key users and your operational staff to learn independently. You can find this content in our eLearning environment.

    Hardware & Requirements

    What are the requirements for the X4Fleet Portal?

    Web application:

    • Good, stable internet connection
    • Standard office PC
    • Widescreen recommended for better display of content

    Driver application:

    • Android device
    • The larger the screen, the better the information is visible to driver staff; compatible with both tablet and smartphone
    • A Samsung Tab Active series tablet is recommended

    Which browsers are supported?

    X4Fleet runs as a browser-based web application on all common, modern browsers and devices with internet access.


    Is there a mobile app for drivers?

    Yes. X4Fleet offers a fully integrated Android app for driver staff. The app provides all the necessary information, enables data entry directly on-site and offers real-time communication with dispatch as well as real-time updates to dispatch and customers.


    Which tablet is the right one?

    We are happy to recommend suitable devices and equipment for optimal use of the app in the vehicle. Please contact your contact person or our sales team.

    X4Fleet Features

    Where can I find news and release notes?

    The latest developments and features can be found in our Release Notes.


    Where can I find an overview of all X4Fleet features?

    In the Basics section you will find an overview of the fundamentals of X4Fleet, and on our website you will find the features available for your product tier.


    I can't log in – what should I do?

    First check your username and password. If you have forgotten your password, use the Forgot Password function. For further problems, contact your administrator or Support.


    How can I change the language?

    The language setting can be adjusted in three ways:

    1. Directly at login via the language selection on the login page.
    2. In the main menu at the top right via the language selection menu.
    3. Under My Profile in the Communication Language section.

    Available languages: German, English, French, Italian.