Incidents

View, review and close reported incidents.

The Incidents overview shows all events that drivers have reported during tour execution via the mobile app at a transport point. Dispatchers and supervisors can view, review and mark reports as resolved here.

For the configuration of available incident types and their settings see Master Data › Incidents.

Monitoring › Incidents

2. Overview table

The table lists all reported incidents. Each row shows one individual report.

Columns

Column	Description
Timestamp	Date and time at which the driver recorded the incident (local time).
Status	Current processing status: Open or Done.
Incident	Name of the incident type (according to master data configuration).
Tour	Name of the tour during which the incident was reported.
Group	Client group of the tour.
Driver	Driver who recorded the incident.
Location	Transport point (stop/POI) where the incident occurred.
Shipment ID	ID of the associated shipment (if available).
Reviewer	User who last reviewed and closed the incident.
Review time	Date and time of closure.

Sorting & filtering

Clicking a column header sorts the list ascending or descending.
The date range filter at the top restricts the display to a specific time period.

3. Opening an incident

Clicking a row opens the detail view of the report. This shows:

Incident type and associated group
Recording time (driver's timestamp)
Entered text (if the driver entered free text)
Photo (if available, with the configured rotation)
Voice message (if available, directly playable)
GPS coordinates of the event ("Incident coords.")
Location coordinates (stored coordinates of the POI/location)
Expected / actual product (if a driver task with product check is linked)
Reviewer and Review time (after closure)

4. Status workflow

Each incident goes through the following statuses:

Status	Meaning
Open	The incident has been reported but not yet finally reviewed.
Done	A supervisor has reviewed and closed the incident.

Close an incident

Select the incident in the list (one or more rows).
Click "Close" in the toolbar.
Confirm the confirmation prompt.

The status changes to Done. The user's own username and the current time are saved as reviewer and review time.

Reopen an incident

An already closed incident can be reopened:

Select the incident(s).
Click "Reopen" in the toolbar.
Confirm the confirmation prompt.

The status reverts to Open, reviewer and review time are cleared.

Note: Both actions support multi-selection — several incidents can be closed or reopened simultaneously.

5. Update location coordinates

If a driver records an incident at a location and transmits GPS coordinates in doing so, these coordinates can be transferred directly to the master data of the location. This is useful when the stored coordinates of a location are inaccurate and the driver has determined the correct position on site.

Open the incident (detail view).
Click "Update location coordinates".
The GPS coordinates of the incident are saved as the new coordinates of the location.

Warning: This action permanently overwrites the existing coordinates of the location.

6. Summary: available actions

Action	Description	Prerequisite
Open incident	Show detail view with text, photo, audio, coordinates	Click on row
Close	Set status to "Done", save reviewer + timestamp	Incident selected, status "Open"
Reopen	Reset status to "Open"	Incident selected, status "Done"
Update location coordinates	Transfer GPS coordinates of incident to location	Incident with GPS coordinates open
Date range filter	Restrict display to a specific time period	—