Verify E-Mail

The Verify E-Mail page is used to confirm the e-mail address stored in your user profile. It is not opened directly from the menu, but automatically when you click the verification link in the confirmation e-mail. After confirmation, your e-mail address is considered verified. If required, the verification e-mail can be resent from your profile at any time.

1. Opening the Page

The page is reached via the personal verification link you receive by e-mail. As soon as you click this link, the application opens and checks the confirmation code contained in the link. The result of the check is displayed to you immediately on the page; no further action on your part is required.

A login is required: if you are not yet logged in, you are first redirected to the login.

2. Confirming the E-Mail Address

When the link is opened, the system determines the result based on the confirmation code and displays a corresponding message.

Successful Confirmation

If the confirmation code is valid and belongs to your user account, your e-mail address is marked as verified. You will see a success message confirming that the e-mail address has been successfully verified. The confirmation code used then loses its validity and cannot be used a second time.

Expired or Invalid Code

If the confirmation code cannot be assigned to any account or is no longer valid, a notice appears stating that the link has expired or is invalid. In this case, request a new verification e-mail via your profile (see Section 3).

Redirection Without Confirmation

In the following cases, no confirmation takes place; you are instead redirected to your profile page:

• The link does not contain a confirmation code.
• The confirmation code belongs to a different user account than the one currently logged in.

Note: Make sure that you are logged in with the same user account for which the verification e-mail was sent.

3. Resending the Verification E-Mail

As long as your e-mail address has not yet been confirmed, a status in the profile marks the address as not verified. Via your profile, you can resend the verification e-mail to the stored – and, if applicable, changed – address.

Procedure

1. Open your user profile.
2. Trigger the resending of the verification e-mail.
3. Confirm the security prompt.
4. A new verification e-mail is sent to the stored address, and you receive a confirmation of the successful dispatch.

After receiving the e-mail, click the contained link again to complete the confirmation as described in Section 2.

Changed E-Mail Address with Two-Factor Authentication via E-Mail

If you have changed your e-mail address and two-factor authentication (2FA) via e-mail is active, an additional step is required, as 2FA is bound to the previous address:

• By default, the process is aborted and you are advised that the change of the e-mail address must be carried out by an administrator.
• If the change is nevertheless enforced, two-factor authentication via e-mail is disabled. For security reasons, a new login is subsequently required.

Note: After successful confirmation, the status in the profile is switched from not verified to verified.

4. Notes

• Each verification link is valid only once. If the address has already been confirmed or the link has expired, request a new verification e-mail.
• If e-mails fail to arrive, also check your spam or junk folder.
• For repeated problems with verification – particularly in connection with two-factor authentication via e-mail – contact your administrator.