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    X4Fleet Help Center

    Gateway Logs

    Look up gateway integration logs: view the request and response content of an interface message based on the entity ID and the log source.

    The Gateway Logs are a diagnostic tool that allows you to trace the messages exchanged via the integration interfaces (gateway). For a single operation, you can view the sent request content and the received response content in detail. The tool is primarily used for troubleshooting the connection of external systems.

    Note: This page is available exclusively to users with the Superadmin role (Xplanis staff).

    1. Navigation

    The gateway logs are accessible via the global settings.

    2. Looking Up a Log

    Use the search form to locate a single gateway log based on its identifier and the log source.

    1. In the ID field, enter the unique identifier of the entity or log entry you are looking for.
    2. Under Log type, select the desired source. The selection determines which area of the integration the entry originates from.
    3. Click the Search button.

    If a matching entry is found, the associated request and response content is then displayed (see sections 3 and 4).

    Note: Exactly one log entry is loaded per search. If no entry exists for the entered combination of ID and log type, the content areas remain empty.

    3. Displaying the Request Content

    The Request content area displays the full payload of the request that was submitted to the interface.

    • The content is shown in a large, multi-line text field.
    • The field is read-only and is used for viewing only.
    • For extensive content, you can scroll within the field.

    This allows you to trace exactly which data was sent.

    4. Displaying the Response Content

    The Response content area displays the full payload of the response that was returned by the interface.

    • The content is displayed – analogously to the request content – in a large, read-only text field.
    • Here, too, you can scroll within the field for longer content.

    By comparing the request and response content, you can determine how the remote endpoint reacted to a submitted message – for example, when analysing failed transmissions.

    5. Notes

    • The gateway logs are a pure diagnostic and lookup tool. No content can be edited or resent.
    • Both the request and the response content are displayed unchanged, exactly as they were transmitted.
    • Since the page is reserved exclusively for the Superadmin role, it is not available to regular users.